© 2017 Snackys Smart Venture SSM (002673817-A)
| +60104210298 | Malaysia

FAQs

How Can We Help You?

GENERAL


What is Snackysneaky? How does Snackysneaky work?

Snackysneaky MY is an online marketplace -products ranging from beauty, food, handmade & homemade - whose larger vision is to build a community, providing a platform for young entrepreneurs & crafters to achieve their passion & goals. We market their product & help to introduce their brands. Our small mission is to spread love & surprises. Snackysneaky is where you discover new local products or new brand. You can send gift from Snackysneaky and even bid to win a gift for yourself. 

As we are an online store with no physical shops and overheads, you know we are passing great savings on to you, ensuring that you are offered only the best value in the comfort of your home!

 

How to purchase?

Here we will show you a quick and simple guide of steps from register till make payment.

  1. Register an account as a user at www.snackysneaky.com
  2. Shopping in the website
  3. Add to cart the desire item(s)
  4. Check out the shopping cart
  5. Check the desired item quantity or other detail
  6. Click “Checkout now” for your shopping cart
  7. Fill up shipping information and click “Add new address”
  8. Choose the payment method
  9. Apply if ANY promotion/voucher code OR credits OR balance
  10. Check out order
  11. Get the order ID
  12. Make payment
  13. Inform payment thru call/email/FB inbox

Here's a complete guidance. Click HERE

PAYMENT


How to make payment?

You will receive an email regarding your order. Make payment to the following account details, and email us the payment receipt (irsyteam@gmail.com).

Bank Name : Maybank Bhd.
Account Name :Irianie Liew
Account No. : 160037040407

Bank Name : CIMB Bank Bhd.
Account Name :Syed Yaszeer
Account No. : 7054394364

What if I can't make payment online?

You can do "ATM Manual Transfer". Then, send the receipt to Whatsapp: www.wasap.my/60104210298  to inform regarding your successful payment. Payment details must provide an order ID.

SHIPPING


How much is your delivery fees?

Selling Items: Each shipping fee is stated in the item description depending on the vendor

West Malaysia - RM 6- RM 16
East Malaysia - RM 10 - RM 16

When will I receive my purchase?

Under normal circumstance, you will be able to receive your purchase within 1-3 working days .

Please do not hesitate to contact us for help via email: irsyteam@gmail.com

ORDER


How can I check the status of my order(s)?

Please check in "MY ACCOUNT" > "ORDER". After your order is posted out, your Order status will change from "Process" to "Complete" with a courier company tracking number attached. ( with link )

 

Why is the item in my shopping cart out of stock?

Snackysneaky will not guarantee the availability of items until the checkout process is completed with payment.

What can I do if I fail to checkout due to an item being out of stock?

You will have to remove the out of stock items from your cart before proceeding to check out.

RETURN


How do I return an item?

If you'd like to return or exchange an item, we will do everything we can (within reason).

Please e-mail us a Refund Application Form in the following format:

Name:  Account Username
Register email:
Address:
Contact No.: Telephone / Mobile
Order No.:
Product Name:
Receive Date:
Return Date:
Reason: (For feedback purposes)
Price:
Postage/Mailing Cost: (Please attach a copy of postage receipt/document
Bank account details (full name/bank account number/which bank)

Once you have completed the form, please email it to us at irsyteam@gmail.com. Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.

CREDIT


Can I post 3 photos of 1 photo on my Instagram and get 150 credits?

No. One order only can redeem one instagram credit .

Are my credits transferable to cash?

No. All the voucher cannot transfer to cash or credits.

PARTNERSHIP


How can you join Snackysneaky?

We are always on the lookout for young entrepreneurs & new agents.
Please write to us at irsyteam@gmail.com, our team member will respond to you as soon as possible.